| NCID | DA10570300 |
| 名称(HDNG) | Brown, Stanley A., 1946- |
| 生没年(DATE) | 1946 |
| 注記(NOTE) | His Creating the service culture, c1990: t.p. (Stanley A. Brown, M.A.Sc., M.B.A., C.M.C.) Can. CIP (Brown, Stanley A., 1946- ) jkt. (dir., Service Excellence Consulting)
SRC:What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability / Stanley A. Brown(J. Wiley, c1995) |
| LCAID | 91115258 |